Boato International, a leading designer and manufacturer of bituminous waterproofing membrane plants, needed to strengthen its after-sales service, especially for foreign customers.
The main challenge was to make the management of maintenance and service operations faster and more structured, while ensuring effective transmission of technical know-how.
Solution: To meet these needs, Boato International chose YRemote, Eurosystem’s augmented reality remote assistance platform.
Boato International was able to meet its needs thanks to YRemote and its features:
- Remote assistance in AR: Boato technicians can guide customers during maintenance operations as if they were physically present.
- AI chatbot: an intelligent assistant, trained on company documentation, that enables immediate and timely answers to questions about manuals and procedures.
- Simultaneous translation: real-time translation, displayed directly on the screen, eliminates language barriers and simplifies collaboration between customer and technician.
- Ticketing module: each request is recorded and tracked, allowing you to monitor the history of interventions and improve overall after-sales service management.
Overcoming language barriers and reducing the impact of geographic distances were key goals in providing an innovative and high-level support experience.
YRemote
2025
Augmented Reality, AI, Simultaneous Translation, Ticketing