The case: The client wanted to optimize costs, especially travel costs, related to technical interventions that often occurred for issues easily solved by the client itself, moreover avoiding downtime.
Solution: The app contains an assisted maintenance tool and an augmented reality configurator for pre-sales.
In its maintenance functions, it offers the possibility for users to independently perform the actions necessary for printer maintenance by framing the adhesive markers placed on the machine and following simple animated graphic directions. In the case of actions that require the intervention of a technician, the app directly sends a notification to BM Service.
The configurator function gives the ability to view the 3D model of BM Service printers anywhere, via in-app camera view, accessorize them as desired, and directly send a contact request to the company’s salespeople.