YRemote

Remote maintenance in augmented reality

Logo YRemote con sfondo trasparente

Main features

YRemote offers a wide range of tools and features to optimize every stage of the support process.

Two-way audio communication

Operator and Assistant can communicate verbally as in a traditional videocall, but Operator has the advantage of operating hands-free thanks to the glasses

Ability to draw directly onto the Operator’s view

The Assistant will be able to draw directly onto the Operator’s view whenever custom indicators are needed. The system is compatible with all Wacom-compatible input devices, as well as with a mouse and trackpad.

Real-time indicator positioning

Assistant can provide highly accurate guidance by placing real-time markers directly within the Operator's view: Each marker can be accompanied by a label with a short text, further enhancing the effectiveness of the support. Moreover, the Assistant can draw on the view using a mouse, graphics tablet, or touchpad after pausing the visual feed, creating a drawing that remains anchored to the real-world space, just like the markers.

PDF Sharing

Assistant will be able to share PDF files, caircandoli on the server directly from the interface of YRemote. Operator will be able to arrange them freely on the view as a virtual screen, moving it to where it is most comfortable so as not to clutter the work area

Account management, call logging and scheduling

An account management system and call logs are provided to keep track of service operations performed by various operators as well as of their result, while the scheduling system allows scheduling the assistance operations of a specific Operator

Video streaming from Operator to Assistant

The Assistant sees, in real time on their monitor, exactly what the Operator sees, thanks to the cameras built into the supplied AR glasses.

Additional Modules

YBot

A virtual assistant powered by artificial intelligence that interprets technical documentation and provides instant answers about data and procedures. It can be consulted by technicians or operators, including via voice commands, enabling them to work autonomously and hands-free.

Advanced Ticketing

It extends YRemote with a complete ticket-management system, which can be assigned to specific technicians and tracked at every stage. It logs all activities, whether carried out inside or outside the platform, generating structured data for reporting and invoicing, and it is compatible with existing ticketing systems.

YProcedure

It allows you to create, save, and retrieve augmented-reality guided procedures for the autonomous execution of standardisable tasks. It organises text, indicators, PDFs, and drawings into operational sequences associated with specific machines or systems, enabling the operator to follow each step without the direct support of a technician.

Operator Smartphone

Allows the use of a smartphone instead of AR glasses to receive assistance or to save procedures in YProcedure.

Simultaneous translation

The most advanced artificial intelligence enables real-time translation of everything said by either operator, allowing each person to read subtitles in their own language.

On-Premise Storage

The YRemote On-Premise Storage module allows the platform to be installed directly on the client’s servers, ensuring full control over data and infrastructure. With this solution, the storage of PDFs and saved procedures is managed internally rather than in Eurosystem’s cloud, offering greater control, privacy, and compliance with company policies. It is the ideal choice for organisations that, due to policy requirements, must keep all sensitive information within their own IT environment, without giving up YRemote’s advanced features.

Why choose YRemote?

Remote maintenance in augmented reality

Lightest and
most advanced viewer in its class
With only 130g and a kit to fit each person's face, these glasses are suitable for extended use in industrial settings
AR indicator system
more robust
YRemote provides the simplest and most robust system of spatial indicators for remote assistance, which stay in place with great accuracy
File storage in
cloud or on premise
Unlike its competitors, YRemote allows you to use Eurosystem's cloud service or your own corporate servers.
Any customization possible
YRemote can be integrated with any management software that allows it. In addition, additional custom features can be requested
Simple and intuitive interface
Despite being the most advanced remote assistance software, YRemote retains a simple and straightforward interface
Superior video quality
YRemote enables video streaming from Operator to Assistant in HD quality and up to 30fps, optimal for remote assistance

YRemote

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